Terms & Conditions

TERMS & CONDITIONS

Last Updated: March 2026

By accessing our website or engaging our services, you agree to be bound by these Terms & Conditions. Please read them carefully before proceeding.

1. Definitions

“We / Us / Our” —Gary Lunn Coaching and its principal coach
“You / Client” — the individual or organisation purchasing or using our services
“Services” — business coaching, executive coaching, leadership development, corporate training, workshops, and online programmes
“Programme” — a defined coaching or training package with agreed scope and duration
“Session” — an individual coaching or training appointment (in-person, phone, or video)

2. Services Offered

We provide:

Individual Business Coaching — one-on-one coaching for entrepreneurs, business owners, and professionals
Executive & Leadership Coaching — tailored programmes for senior leaders and managers
Corporate Training — group workshops and structured training programmes for businesses
Online Programmes — self-paced or live digital learning experiences

Specific scope, deliverables, and duration are defined in a proposal or booking confirmation provided prior to commencement.

3. Engagement & Agreement

An engagement is formed when you:

Sign or electronically accept a coaching agreement, proposal, or statement of work; or
Make full or partial payment for a programme or session; or
Attend a session following a confirmed booking

By engaging our services, you confirm you have read and agree to these Terms and our Privacy Policy. For corporate engagements, the signatory warrants they have authority to bind the organisation.

4. Fees & Payment

Fees are as stated in your programme agreement or published pricing at the time of booking
For individual programmes, full payment or the first instalment is required before the first session
Corporate invoices are payable within 14 days of the invoice date unless otherwise agreed
Services may be suspended if payment is overdue by more than 7 days
All prices are exclusive of applicable taxes (e.g. GST, VAT) unless stated otherwise
We reserve the right to revise fees with advance notice; changes will not affect confirmed bookings

5. Cancellation & Rescheduling

By the Client (Individual Sessions):

More than 48 hours’ notice — free reschedule
24–48 hours’ notice — 50% cancellation fee applies
Less than 24 hours or no-show — full session fee charged

Programme Cancellation: Cancellation of an entire programme must be made in writing. Refunds for unused sessions are assessed case by case; any non-refundable deposit or setup fee will be retained

By Us: If we cancel a session, we will reschedule at no extra cost. If we are unable to deliver a committed programme, a pro-rata refund for undelivered sessions will be provided.

Corporate Training Events: Cancellation within 14 days of the scheduled date may incur a fee of up to 100% of the agreed fee depending on preparation completed. Rescheduling requests must be made at least 7 days in advance.

6. Confidentiality

We treat all information shared within the coaching relationship as strictly confidential and will not disclose it to third parties without your consent, except:

Where required by law or court order
Where there is credible risk of harm to yourself or others
In professional supervision, where information is anonymised

For corporate engagements, general progress summaries may be shared with the commissioning organisation as agreed in the contract. Individual session content will not be shared with employers without the participant’s explicit consent.

You also agree to keep our proprietary coaching frameworks, tools, and methodologies confidential.

7. Intellectual Property

All materials, frameworks, worksheets, presentations, and resources we create and provide remain our intellectual property. You are granted a personal, non-exclusive, non-transferable licence to use them solely for your own development. You may not:

Reproduce, distribute, publish, or sell our materials in any form
Use our content commercially or to train others without prior written consent
Remove or alter any copyright or proprietary notices

Licences for corporate internal use may be negotiated as part of the engagement contract.

8. Client Responsibilities

You agree to:

Attend sessions on time and prepared, having completed any agreed pre-work
Engage actively, honestly, and in good faith throughout the process
Provide accurate and complete information relevant to your engagement
Take responsibility for your own decisions, actions, and outcomes
Treat our team and other participants with respect
Not record sessions without prior written consent

9. Limitation of Liability

To the fullest extent permitted by law:

Our total liability shall not exceed the total fees paid by you in the three months preceding the claim
We are not liable for any indirect, consequential, incidental, or punitive damages, including loss of profits or business opportunity
We are not liable for outcomes or decisions made by you as a result of our coaching, which remain your own responsibility

Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud, or any liability that cannot be excluded by law.

10. No Guarantee of Outcomes

We are committed to delivering high-quality, impactful programmes but cannot guarantee specific business results, revenue targets, performance improvements, or career outcomes. Results depend on your individual circumstances, commitment, and actions.

Testimonials and case studies on our website reflect individual client experiences and are not representative of typical results.

Our services are not a substitute for professional legal, financial, accounting, medical, or psychological advice.

11. Termination

By the Client: Written notice is required. Fees for completed sessions and applicable cancellation fees remain payable.

By Us: We may terminate an engagement immediately if:

You act in an abusive, threatening, or disrespectful manner
You fail to make payment as agreed
We determine the coaching relationship is no longer productive or appropriate

If we terminate for reasons other than client misconduct or non-payment, a pro-rata refund for undelivered sessions will be issued.

12. Governing Law

These Terms are governed by the laws of [Your Country / Jurisdiction]. Disputes will first be addressed through good-faith negotiation. If unresolved, they will be subject to the exclusive jurisdiction of the courts of [Your Jurisdiction].

United Kingdom

13. Amendments

We may amend these Terms at any time. Updated terms will be posted on our website with a revised effective date. Material changes will be communicated directly to existing clients. Continued use of our services constitutes acceptance of the revised terms.

14. Contact

[Business Name] Email: [email address] Phone: [phone number] Address: [business address]

Business Name : Gary Lunn Coaching & Training Solutions Ltd

Registered office Business address:

128 City Road

London

EC1V 2NX

United Kingdom

Business Email: GaryLunnCoaching@outlook.com

Business Number : 07710 855834