Privacy Policy

PRIVACY POLICY

Last Updated: March 2026

This Privacy Policy explains how Gary Lunn Coaching (“we”, “us”, “our”) collects, uses, and protects your personal information when you visit our website or engage our business coaching and corporate training services.

1. Information We Collect

Information you provide directly:

Full name, email address, phone number, and job title when you contact us or register for a programme
Company name, industry, and organisational details for corporate training engagements
Payment and billing information processed through our secure payment providers
Goals, challenges, and coaching preferences shared during intake forms or discovery sessions
Testimonials, feedback, or survey responses you voluntarily submit

Information collected automatically:

Browser type, device, operating system, and IP address
Pages visited, time on site, referring URLs, and click behaviour
Cookie identifiers and session data

2. How We Use Your Information

To deliver, manage, and personalise our coaching and training programmes
To respond to enquiries, schedule sessions, and communicate about your engagement
To process payments and send invoices or receipts
To send programme updates, session reminders, and relevant resources
To send marketing communications where you have given consent
To improve our website, content, and service offerings
To fulfil legal and contractual obligations
To protect against fraud or security incidents

We will never sell your personal data to third parties.

3. Legal Basis for Processing

We process your data on the basis of:

Contractual necessity — to perform services you have engaged us for
Consent — for marketing communications and non-essential cookies
Legitimate interests — to improve our services and manage business operations

4. Sharing of Information

We do not sell, trade, or rent your personal information. We may share it only with:

Service providers (e.g. email platforms, payment processors, scheduling tools) who are contractually bound to use your data only as instructed
Corporate clients who arrange training for their employees — only aggregated programme summaries, never individual coaching content without your consent
Legal authorities when required by law or court order

5. Cookies & Tracking

We use:

Essential cookies — required for the website to function; cannot be disabled
Analytics cookies — to understand traffic and content performance (e.g. Google Analytics)

You may manage cookie preferences through your browser settings or our cookie consent tool.

6. Data Retention

Client and coaching records: retained for a minimum of 5 years after the end of an engagement
Marketing contact information: retained until you unsubscribe or request deletion
Website analytics data: retained for 26 months, then anonymised or deleted

7. Your Rights

You may have the right to:

Access — request a copy of personal data we hold about you
Rectification — ask us to correct inaccurate or incomplete data
Erasure — request deletion where there is no overriding legal reason for retention
Restriction — ask us to limit how we use your data
Portability — receive your data in a structured, commonly used format
Object — to processing based on legitimate interests or for direct marketing

To exercise any right, contact us at [email address]. We will respond within 30 days.

8. Data Security

We use appropriate technical and organisational measures including encrypted data transmission (SSL/TLS), restricted access controls, and regular security assessments. No method of transmission over the internet is completely secure; if you believe your data has been compromised, contact us immediately.

9. Third-Party Links

Our website may link to external sites we do not operate. We are not responsible for their privacy practices. Please review the privacy policy of any third-party site you visit.

10. Children's Privacy

Our services are for individuals aged 18 and older. We do not knowingly collect personal data from minors. Contact us if you believe a minor has provided us with information and we will delete it promptly.

11. Changes to This Policy

We may update this policy from time to time. We will revise the “Last Updated” date and notify you of material changes by email or a prominent website notice.

12. Contact Us

Business Name : Gary Lunn Coaching & Training Solutions Ltd

Business address:

128 City Road

London

EC1V 2NX

United Kingdom

Business Email: GaryLunnCoaching@outlook.com

Business Number : 07710 855834